open close

Coronavirus (COVID-19)

In recent weeks, the world has witnessed the spread of Coronavirus (COVID-19). There is intense media coverage, and the situation is constantly evolving, both in Tanzania and the rest of the world. At Africasafari, we are following developments closely and will try to provide our customers with all the information we can. The safety of our customers, partners and employees is always our highest priority, and naturally this is also the case in the current situation. In the following, we have therefore set out our approach to Coronavirus (COVID-19) and what this entails for our customers.

The authorities of Tanzania Goverment, several African countries, European countries, including Denmark, Sweden, Norway, Finland, Germany, the Netherlands, USA and the UK, are advising against all unnecessary travel worldwide. It is a completely extraordinary situation – a situation never before seen in Tanzania and other.

The government and travel industry have put together a set of guidelines for travel agencies, which we are following, and below you will find answers to what this means for your tour.

 

What should I do if I am out travelling now?

We are not only following the advice of the authorities but also assessing the situation ourselves in cooperation with our partners at the destinations.

We recommend that you return home as soon as possible.

We recommend that you contact your travel insurance company first to find out if they cover your earlier return – in some cases, your travel insurance company will choose to take over the booking of your return journey.

If you are not covered by the travel insurance company, we will help you book a new return journey.

You are very welcome to contact us on our main number. You can also contact us on our 24-hour hotline and by email. This information appears in the service letter you received when you booked the tour.

What should I do if I have already booked a tour and will be travelling within the next 14 days?

What rules apply?

The authorities are advising against any unnecessary travel to the whole world. It is a completely extraordinary situation – a situation never before seen in Europe.

As a consequence of this, the authorities have implemented a number of unusual social measures to protect the healthcare system, the public and businesses.

The government, the travel industry and the EU are currently discussing how they can help consumers, travel agencies and other players in the industry get through the current situation. Negotiations are ongoing, and we simply do not know what the outcome will be.

As far as your tour is concerned, this means:

  • You still have the right to cancel your tour if it is 14 days or less until departure
  • By law, you are entitled to a refund within 14 days of your cancellation.
  • However, the current situation means that we cannot tell you when, how or from whom you will receive your refund.
  • The way things stand, this depends on discussions between the government, the travel industry and the EU, and we are awaiting further details on how to deal with this very unusual situation.
  • Whatever the case, we recommend that you contact your insurance company to seek coverage

As soon as we have more information about the new rules that will apply, we will inform the customers affected.

Whatever the case, we recommend that you contact your travel insurance company.

It is highly regrettable that we find ourselves in this situation, and we ask for the understanding of our customers in these extraordinary circumstances.

What should I do if I am supposed to be travelling within the next 14 days?

You cannot travel, and we therefore recommend that you cancel your tour.

Please send us an email to cancel your tour. You will not get your money back immediately – the reimbursement rule is suspended

When, how and from whom you get your money back is currently being debated by the government, the travel industry and the EU.

We recommend that you contact your travel insurance company to check whether your cancellation is covered by your travel insurance.

Will I receive a refund for my cancelled tour?

You still have the right to cancel your tour if it is 14 days or less until departure.

By law, you are entitled to a refund within 14 days of your cancellation.

However, the current situation means that we cannot tell you when, how or from whom you will receive your refund.

The way things stand, this depends on discussions between the government, the travel industry and the EU, and we are awaiting further details on how to deal with this very unusual situation.

Whatever the case, we recommend that you contact your insurance company to seek coverage.

What should I do if I have already booked a tour and will be travelling in the period from 1 April 2020 to 15 April 2020?

You cannot travel, and we therefore recommend that you cancel your tour or rebook it to another date now.

If you rebook your tour more than 15 days before your departure, we can offer you a free rebooking. You would therefore only be required to pay the difference between your current tour price and the new tour price. If the new tour is cheaper in price, you will receive a gift voucher for the price difference.

We recommend that you contact us so that we can give you a favourable offer that will mean we can still send you off on a wonderful travel experience.

What should I do if I have already booked a tour and will be travelling on 15 April 2020 or later?

The current situation is constantly evolving, and it is difficult to advise on what your travel options will be from 15 April 2020 and beyond.

We therefore recommend that you wait and see how the situation develops in general and for your upcoming travel destination.

We’re more than happy to provide further advice and guidance, and you are always welcome to contact us.